Privacy & Policy

Information We Collect

We may collect the following types of personal information:

•⁠ ⁠Personal Identifiers: Name, phone number, email address, gender, birthday
•⁠ Appointment Details: Service preferences, booking history, stylist preferences
•⁠ Payment Information: Mode of payment (we do not store card or banking details)
•⁠ ⁠Feedback & Reviews: Comments shared during or after services

Appointments

•⁠ ⁠Appointments can be booked through our website, phone, or directly at the salon.
•⁠ ⁠We recommend pre-booking, especially for weekends, holidays, or specialized treatments.
•⁠ ⁠Walk-ins are welcome based on availability, but priority is given to pre-scheduled clients.

How We Use Your Information

•⁠ ⁠Please inform us at least 24 hours in advance if you need to cancel or reschedule.
•⁠ ⁠Cancellations made within 24 hours of the appointment may be charged 50% of the service fee.
•⁠ ⁠No-shows without any prior notice may be refused future bookings or asked for advance payment.

Payments

Your personal information is used to:

•⁠ ⁠Book and confirm appointments
•⁠ ⁠Personalize your experience at the salon
•⁠ ⁠Send service reminders, offers, or updates
•⁠ ⁠Process payments and maintain records
•⁠ ⁠Improve our services and customer care
•⁠ ⁠Ensure health & safety during treatments (especially in case of allergies or sensitivities

Marketing & Communication

With your consent, we may send you promotional messages via SMS, WhatsApp, or email. You can opt-out of these messages at any time by contacting us or clicking “unsubscribe” in our emails.

Sharing of Information

We respect your privacy and do not sell your personal information. We may share limited data:

•⁠ ⁠With trusted service providers (e.g., for appointment bookings or digital promotions)
•⁠ ⁠If required by law or legal authorities
•⁠ ⁠To protect the safety, rights, or property of Hair Indulgence Salon, its clients, or the public

Data Security

We use secure platforms and take reasonable precautions to protect your information. However, no digital transmission or storage method is 100% secure.

Your Rights

As a valued client, you have the right to:

•⁠ ⁠View the personal data we have on record
•⁠ ⁠Update or correct your information
•⁠ ⁠Request deletion of your data (unless required for legal compliance)
•⁠ ⁠Withdraw consent for marketing communication

To make such requests, please contact us directly.

Cookies and Website Usage

Our website may use cookies to enhance your experience and analyze site traffic. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 13. If we discover such data, it will be removed promptly.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated date.